Order not delivered? Start here
Most stalled orders have a simple cause. Here is how to tell a normal pause from a real problem, and how to fix it.
Most “stuck” orders are just between batches, or are waiting on something on the account side: a private profile, a changed username, a deleted post. Work through the checklist below. If none of it fits and nothing has moved for twelve hours, email us with your ord_ reference.
First: is it really stuck?
Orders are delivered in batches, so there are always gaps when nothing seems to happen. A pause of an hour or two is completely normal, and larger orders can pause longer. Compare the time since you paid with the usual window for your size on the delivery-time page. If you’re still inside it, give it time.
The checklist
- Did the payment go through? Check for the receipt email, then enter your reference on the tracking page. “Order placed” means payment isn’t confirmed yet.
- Is the account public? A private profile blocks delivery entirely. Switch it back to public; delivery resumes on its own.
- Has the username changed? Each order is locked to the handle typed at checkout. If you renamed the account, email us with the old and new names.
- Is the post or video still up? Likes are tied to one link. If you archived, deleted or re-uploaded it, the order can’t reach it.
- Did you enter the right account? A one-letter typo sends the order elsewhere. The order drawer shows a profile preview to prevent this, but it is worth checking your receipt.
- Is the count going down while it goes up? If Instagram or TikTok is removing accounts at the same time, net growth can look flat. The refill covers this once delivery finishes.
What we do when an order genuinely stalls
Behind the scenes, orders the delivery system can’t complete are retried automatically and flagged for a person to check. If an order can’t be finished at all, the undelivered part is refunded. You don’t need to chase that, but you’re always welcome to email support@followersdelivery.com. Include your ord_ reference and someone will answer, normally within a few hours, weekends included.
Partial deliveries
Sometimes an order delivers most of the way and then slows near the end, especially during large platform clean-ups. It will usually finish. If it hasn’t after a day beyond the normal window, tell us and we will either complete it or refund the shortfall.