Contact us
Email gets the fastest answer. Expect an answer within a few hours on any day of the week.
Help us answer quickly
- Include your order reference (it starts with
ord_) for anything about an existing order. - For a refill, give an estimate of the shortfall.
- For a stalled order, confirm the profile is public and still under the same handle; the stalled-order checklist solves most cases.
- Write from the email address you used at checkout if you can.
Answers you might find faster
- Track an order with its reference
- How long delivery takes for each package
- How refills work and when refunds apply
What we will never ask for
Nobody from this store will ever request an Instagram or TikTok password, a one-time code or card numbers over email. A message that does is not from us.